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Frequently Asked Questions

Find answers to common questions about Shrimp Shack

We understand that you might have questions about Shrimp Shack, our menu, and our services.

To help you find the answers you’re looking for, we’ve compiled a list of fre- quently asked questions and divided them into categories. Simply click on a question to reveal the answer.

Search our FAQs

General Questions

What are Shrimp Shack’s hours of operation?

We’re open at varying times at each Shrimp Shack location. For specific information on the hours of operation for your local restaurant, please visit our locations page and select the location nearest to you.

Do you offer vegetarian and vegan options?

Yes, we do offer vegetarian and vegan options. However, the availability of these options may vary by location. We recommend contacting your local restaurant or viewing your restaurant’s specific menu to determine which items are suitable for your dietary needs.

Can I book a table at Shrimp Shack?

Absolutely! You can easily book a table at your nearest Shrimp Shack location by visiting our bookings page. Here, you’ll be able to see availability and opening hours for your preferred restaurant and reserve your spot. Alternatively, you can also call the restaurant directly to make a booking.

What measures are in place to ensure food safety and hygiene?

At Shrimp Shack, we take food safety and hygiene very seriously. We adhere to strict standards and protocols in order to maintain a safe and clean environment for both our staff and customers. This includes regular cleaning and sanitization of our facilities, proper food handling procedures, and ongoing training and education for our staff on food safety practices. Additionally, we follow all local health regulations and guidelines to ensure the safety of our customers.

Allergies and Dietary Requirements

How do I inform the restaurant about my dietary requirements or allergies?

If you have any dietary requirements or allergies, please inform your server when placing your order, and they will be happy to assist you in choosing suitable options. You can also contact your local restaurant in advance to discuss your needs with them.

Do you offer gluten-free options?

Yes, we offer gluten-free options. Please check your local restaurant menu for details on which dishes are gluten-free or contact your local restaurant for more information.

Are your dishes prepared in a nut-free environment?

While we take all necessary precautions to avoid cross-contamination, please note that we cannot guarantee our dishes are prepared in a nut-free environment. If you have a nut allergy, please inform your server and we will do our best to accommodate your needs.

Shrimp Shack Loyalty Program

How does the Shrimp Shack Loyalty Program work?

Our Shrimp Shack Loyalty Program rewards our loyal customers with exclusive offers and dis- counts. Simply sign up for the program and start earning points with every purchase. The more points you earn, the more rewards you can redeem

How do I sign up for the Shrimp Shack Loyalty Program?

Signing up for our Shrimp Shack Loyalty Program is easy! You can either download our app and sign up through there, or ask a member of staff at your local restaurant to help you sign up in-store. You’ll start earning points right away.

Can I earn points on takeout and delivery orders?

Yes, you can earn points on both takeout and delivery orders placed through our app. Simply make sure you’re signed in to your loyalty account before placing your order to ensure you earn points.

Gift Cards

How can I purchase Shrimp Shack gift cards?

You can purchase Shrimp Shack gift cards online or at any of our participating locations. Simply visit our gift card page to purchase online, or stop by your nearest Shrimp Shack restaurant to buy a physical gift card.

How do I check the balance on my gift card?

To check the balance on your Shrimp Shack gift card, you can either visit our gift card page and enter the card number, or inquire at your local restaurant.

Can I use gift cards for takeout and delivery orders?

Yes, you can use Shrimp Shack gift cards to pay for takeout and delivery orders. Simply enter the gift card number during checkout when placing your online order, or present the gift card to the server when ordering in person.

Takeout and Delivery

How can I place a takeout or delivery order?

To place a takeout or delivery order, you can download the Shrimp Shack app or visit our website and place your order online. Alternatively, you can call your nearest Shrimp Shack location to place an order over the phone.

What is the minimum order amount for delivery?

The minimum order amount for delivery may vary by location. Please check the delivery infor- mation section of your local Shrimp Shack restaurant for specific details.

Can I place an order for a specific time?

Yes, you can place an order for a specific time. Simply select the desired pickup or delivery time when placing your order online or through the app.

Shrimp Shack App

How do I download the Shrimp Shack app?

To download the Shrimp Shack app, simply visit the App Store or Google Play Store on your mobile device, search for “Shrimp Shack”, and follow the instructions to download and install the app.

What are the benefits of using the Shrimp Shack app?

Using the Shrimp Shack app comes with a number of benefits, including the ability to easily place orders for takeout or delivery, access to exclusive app-only discounts and promotions, the ability to earn and redeem loyalty points, and the convenience of storing payment infor- mation for quicker checkout.

How can I update my personal information on the app?

To update your personal information on the Shrimp Shack app, simply navigate to the “Account” section of the app, where you will be able to edit your name, address, phone number, and other details as needed.

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